What is Merrill Lynch OnLine?

Merrill Lynch OnLine is an Internet-based service that provides a 24-hour connection to Merrill Lynch, giving you access to your account balances and portfolio holdings, statements, stock quotes, news and research.



Who can enroll?

Any Merrill Lynch client with a central asset account or retirement account can enroll in Merrill Lynch OnLine.



How do I enroll?

You can enroll by clicking the "Online Access/Enroll My Account" button on our home page. The whole process takes just a few minutes.

If you need assistance, call the Merrill Lynch OnLine Help Desk toll-free, anytime, day or night, at 1-888-ML-ONLINE (1-888-656-6546).



I already have a Merrill Lynch account and enjoy working with my Merrill Lynch Financial Advisor. Why should I enroll in Merrill Lynch OnLine?

Merrill Lynch OnLine is a terrific way to enhance the relationship you have with your Merrill Lynch Financial Advisor. This electronic service provides valuable and timely information about your account that can help you and your Financial Advisor work more closely to reach your financial goals.



Can I trade electronically with Merrill Lynch OnLine?

Yes, if you are signed up for Merrill Lynch OnLine and have enrolled in our Client Order Entry service. See your Merrill Lynch Financial Advisor or click the "Trade" tab within Merrill Lynch OnLine for more details.



Are the market quotes real-time or delayed?

The market quotes and order placement quotes are real-time for Merrill Lynch OnLine clients. Merrill Lynch OnLine clients not enrolled in Client Order Entry will receive delayed Amex quotes. Quotes that appear as part of your personalized Watch List and Securities Tracker are delayed at least 15 minutes.



Can I get research other than Merrill Lynch's with this service?

Yes. You can now get Standard & Poor's Stock Reports on Merrill Lynch OnLine.



Is account information on Merrill Lynch OnLine secure?

Absolutely. When you visit the Merrill Lynch OnLine site and provide your ID and password your session is encrypted at the 128-bit secure level - even if your browser is a 40-bit browser.



Can I use e-mail with Merrill Lynch OnLine?

Yes. Merrill Lynch OnLine gives you the ability to send e-mail messages directly to your Merrill Lynch Financial Advisor, even if you don't know his or her e-mail address.



What kind of customer service can I expect from Merrill Lynch OnLine?

The Merrill Lynch OnLine Help Desk is available any time, day or night, by calling 1-888-656-6546 (1-888-ML-ONLINE). This is a toll-free call.



How do I contact customer service if I reside outside the U.S.?

Clients residing outside the U.S. click here for information on dialing Merrill Lynch OnLine customer support from outside the U.S., toll-free from most countries.


 

 

 

The information in this Internet site is directed at, and is intended for distribution to, and use by, persons in the U.S. only. It is not intended for distribution to, or use by, any person in any other jurisdiction. Non-U.S. investors, including UK investors, are directed to our International Private Banking Group site.

System availability and response time are subject to market conditions and possible unscheduled outages.

Please check our site's Software Requirements.

Click here for our business continuity statement.

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